Enterprise Content Management & Search
Efficient search and presentation of content
The internet exercises a broad influence on our information behaviour. Search engines provide the ability to find any conceivable information in a matter of seconds. One gets accustomed to the constant availability of knowledge, opinions and references.
To provide employees access to this all-encompassing flow of information within the confines of the company is not only sensible because we increasingly value this constant information input at the personal level, in order to feel truly well informed: providing individual employees with access to all knowledge and all relevant company information supports the efficient use of already existing (knowledge) resources of companies, who must more than ever rely on their own creativity to create value. Information is the currency of the minute, and, as such, must be presented with ease and in a targeted fashion.
Numerous companies have made the decision to dissolve compartmentalised information aligned with organisational structures, i.e. separate databases and data repositories, and to no longer align business processes by departments, but rather directly with the client. Any employee should have access to the required information at any time, if the work performed for the client requires it.
To do this, systems must be established to define which information should be made available from the various "information silos" in a central location for the purposes of performing searches. The challenge in this case is that the information primarily consists of unstructured data, which must be analysed and structured by means of semantic processes in order make efficient use of this. Consequently, this structuring not only permits the targeted search for documents, but also intuitive, context-dependent navigation by means of content facets and filter settings.
Search, navigation and filters blend into one information offering for the employees, so that they can be informed in an efficient and targeted manner - therefore supporting them in their quest for knowledge and productivity.
In contrast to the Internet and web searches, factors such as hierarchies and business processes and the user access rights connected with these continue to exist, which do not permit unrestricted access to all information. The access to information can be controlled by means of semantic processes, depending on organisational and content-related issues. In order to enable the comprehensive access to information in spite of access restrictions, individuals can, for instance, be displayed as the point of contact for certain topics instead of the search results themselves.
